Tuesday, November 21, 2006

Northwest Airlines, no fun.

We recently flew on Northwest Airlines, it was inadvertent in that it they were the partner airline for part of our trip from Portland, OR to Jacksonville, FL. I had thought our trip was Delta all the way, but it was Northwest on the return trip.

1. The flight attendents on our Jacksonville to Minneapolis/St. Paul flight were very... "frumpy" for lack of a better word. Mid-flight Traci and I both shared the same thought. They just didn't seem interested in being where they were. Bear in mind that we are traveling with a baby which typically elicits some question about the age of the baby, or if they can offer anything for us. In this case... nothing.
2. Northwest is into this not providing food or snack foods. No peanuts, no snack mix, just soda or water. If you want a snack of any kind, it's $2, or $5 for the Mega Snack Pack. No hot food available. This is lame!
3. The gate agent in Minneapolis/St. Paul. Our flight was a little late on our arrival due to a back-up at the airport. We had 1 hour to transfer now less. It's been our experience that when you gate check a stroller or car seat that the gate agent will often want to fill out the claim form in advance to speed up the boarding process. So, when we got to our new gate Traci broke off to go change Kylie pre-flight, and I went to get our stroller ready for a gate-check... Well I stood at the counter in front of Cindy, the gate agent, for about 10-12 minutes (long enough for Traci to change Kylie, leave her with me, go back to the restroom and nearly return) all without even an acknowledgement from this woman. This woman seemed to avert even eye-contact. Bear in mind that my last meal was 2PM EST, and it was now 9PM CST. I'm hungry and grumpy. I had planned on grabbing something to eat, but due to our flight being late, we didn't have time. And in those 10 minutes of trying to save time for the gate agent, I could've stopped for something on our trek from gate to gate. Back to Cindy. I literally stood in front of this woman for 10 minutes while she shuffled papers around, called other people to the counter, and shuffled more papers around. There were a few people that were starting to queue behind me now. At no time did she acknowledge my presence, say that she'd be with me in a few minutes, ask what I needed, or offer up anything. Traci comes back from the bathroom and just then does another gate agent offer to help me. Still, Cindy fails to say anything to me. This I find highly irritating and fuels my dislike for Northwest Airlines.